![]() ![]() If you’d like to receive a full Root Cause Analysis (RCA) report, please reach out to to request one. PDT on October 1, the majority of DNS records for the domain had refreshed, and connectivity to Slack returned to baseline levels. You can also set the timer for how long you want to show yourself active/away. Click on Set yourself as Active from the drop-down menu, and it’ll immediately update your status. Go to your profile picture on the top right corner of the screen, and click on it. We’re grateful to the internet service providers and DNS community members who worked quickly to refresh records around the globe, improving conditions for many impacted users.īy around 8:49 a.m. Open slack on your browser or desktop app. In the meantime, we reached out to third-party DNS resolvers to request they refresh the record for the domain, which would resolve the issue for Slack users on that DNS resolver. We're still monitoring the situation, and we'll report back as soon as the issue is fully. Please refresh Slack with Cmd/Ctrl + Shift + R to fetch the fix. Add templates to your Slack integration from workspace template settings or the Slack settings page. Customers should be able to connect to Slack and send messages once again. We'll be back with an issue summary soon. ![]() Because some internet service providers and public resolvers persist records for up to 24 hours as a standard practice, the issue continued for a percentage of users. Apologies again for the disruption to your work. Issue Summary: On Jbetween 05:45 AM PDT and 07:45 AM PDT, International Data Residency customers were experiencing trouble sending messages and loading channels, while other customers also experienced issues with Slack Connect, Slacks API and uploading/downloading files and images. We are currently investigating this and apologize for any inconvenience. It is missing for new workflow configurations, and existing workflows using Time when workflow started are still running but may have incomplete data for this variable. As a result, some third-party DNS resolvers failed to return records for the domain. The Time when workflow started variable is missing from all steps of the Workflow Builder. External Status Page, Private Status Page, Extensions and Add-ons, Extensions. This was the result of an outage affecting one of our service providers trouble ceased once they reestablished services. PST, a small percentage of customers experienced trouble sending and editing messages, loading threads, uploading files, and more. on September 30, but some third-party DNS resolvers still expected the configuration to exist in our domain. Trouble with connectivity and other services. Out of caution, we rolled back this configuration change at 10:02 a.m. A small number of third-party DNS resolvers did not properly interpret the change, causing some users to be unable to connect to Slack. PDT on September 30, we introduced a DNS (Domain Name System) configuration change to our domain, designed to improve the security of domain name lookups. ![]() This may have prevented access to the Slack desktop app, mobile app, or any websites under the domain.Īt 8:21 a.m. PDT, some users were unable to load Slack. ![]()
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